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When and When Not To Use an Auto
Responder
by
Joe Bingham
A You've
got your
business, you've got some ads ready to run, and
your site is ready to take orders. All that's left is to
buy some
advertising
and get people coming to your site. But should you send
people
straight to your site from your ads or set up some auto
responder messages and direct them to those?
Hmmm. Good question. Here's some thoughts to
help you with
the
decision.
When NOT To Use an Auto Responder
In general, if you're selling a single product,
something
that's not
really
that complicated, only requires a limited amount of
information to
stimulate interest, or you are using the excitement of
the moment to make the sale, do NOT use an auto
responder. Just
direct people
straight to the site.
For example, ebooks. Generally, any information
you need to
stimulate
interest can be done on a single page site. You don't
want to give away too much either, and if you are setting
up multiple
messages in an auto responder, what are you going to talk
about?
When You SHOULD Use an Auto Responder
A more complicated topic, products or
opportunities that
require a
somewhat larger investment, or plans to cover multiple products
or
multiple benefits, require the use of an auto responder.
Auto responders give you more time to explain
your business or
product. Or, you may just need to keep in touch while your
prospect considers a way to come up with the money for
what you are
offering. In these cases auto responders are excellent. You
simply provide more information or feature different
benefits in each
message
and then direct prospects to your site to learn more or
to make a
purchase.
Exceptions
No rules are perfect, so we should all learn to
put what we
read into
perspective when considering our own businesses. So, even if
you're product is expensive or complicated to understand,
if that's
better
'shown' at a web site than 'told' in an email, send
people directly to
your site.
As well, you can use email information courses to
keep
referring
people back to your site for just one simple product.
Ways To Compliment A Site With an Auto Responder
I've had quite a few hits on an auto responder I
placed on my
site. I
simply ask, "In a hurry? Want more information by email?" and
provide a link. That way, even though everything is
right there on my
site, if they are intrigued but don't want to spend much time
right then, there is a way they can get more information
later, and I
still get to
keep in contact with them.
Also, you can offer different information courses
through auto
responders and put them on your site. This way, even if people
don't buy from their initial visit, you'll get repeat
contact and get
multiple
chances to convince them to return.
Auto responders are extremely useful. There's no
replacing them. It's
just a matter of considering your product or opportunity, and
your options when deciding how best to use them.
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Written by Joe Bingham, Editor of the NetPlay
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