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Do Visitors Leave
YOUR
Site Feeling Confused?
by Tony Murtagh
I recently spent
a little time surfing the web looking at general web
marketing and promotion sites and was somewhat
surprised at how many were making what I consider,
basic design mistakes. How many of the following
apply to YOUR site?
Difficult to see from the top half of the page
(ie,
that part that first comes into view in my browser
window) exactly what it is that the site is meant to
be promoting.
- if it is not clear from what can be seen in the
browser window the average visitor will move on.
- some sites were so full of banners, news headlines
and various other links that it was impossible to
know what they were offering. Some were in fact
offering marketing services, some provision of news
services, while others were even offering web design
services - no thank you!
At the top of your home page should be a
headline/paragraph which answers the visitors most
important question "What's in it for me?"
What is this site offering that will improve my
business? Make my life easier? Earn me some money?
Provide the answer to my question?
Loads slowly - if visitors have to wait too
long for the site to download, the chances are that
they will close the page and move on. If you must
have lots of graphics on your site, use a gif
optimisation tool.
Flash presentations - they are great if you
are doing an offline presentation to a captive
audience, or if your visitors are coming to your
site for a specific reason - but if you are hoping
to catch the casual visitor, don't bother - or at
least offer them the opportunity to be able to skip
the presentation.
No e-mail address (or at least very difficult
to find)
- what do you have to hide?
- Why do you not want anyone to contact you?
I appreciate that publishing an e-mail address,
leaves you open to the possibility of spammers, but
it just might bring you some customers!
No "about us" page. It helps to
build confidence if there is a small section
detailing the names of who runs the site, perhaps
with a small biography and even a photo! Let your
visitors know that they are dealing with a real live
human being who has enough confidence in their site
to be proud to put their personal details on it.
No contact details. As with the above, at the
very least you should show a company name and
mailing address, together with an email address and
possibly a contact telephone number.
So to summarise:-
Tell your visitors clearly and quickly what your
site is about, with a fast loading front page that
has a clear benefit statement at or near the top,
answering the question "What's in it for
me?"
Have a means for your visitor to contact you easily
- they may wish to buy from you!
Build visitors confidence by telling them who you
are, where you are from and a little about your
previous business experience.
I have to go now and check my site - ensure that YOU
check YOURS!!
===========================
Tony Murtagh has spent all his career involved in
sales, sales
management, marketing and PR. He was UK National
Sales Manager (Major Accounts) for a mobile
communications company, had his own publishing
company producing a monthly Business to Business
magazine and has acted as a PR consultant for a
number of small businesses. He is now sharing his
wide experience of sales, marketing and promotion in
his web site: -
http://DevelopYourWebSiteAnd
Yourself.com
mailto:
//murtagh@Dev
elop
YourWeb
SiteAndYourse
lf.com
and in a weekly e-ezine Aardvark Marketing, which
you can subscribe to from the site, or
mailto:mu
rtagh@bigfoot
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